Upgrading or installing security screens is a significant investment and one that should stand the test of time. In Australia’s harsh weather conditions, screens can face daily wear and tear, making a solid warranty more than just a bonus; it’s essential for peace of mind.

In this article, we help you understand how to read the fine print. This way, you can rest assured you’re getting quality security doors and windows that will deliver optimal performance for many, many years to come. Learn about common problems with security screens, what a strong warranty should include and what exactly to look out for.

When it comes to warranties, we’ve got you covered.

A Warranty Isn’t Just Paper — It’s Peace of Mind

When you’re investing in home security, the quality of the product is reflected in the warranty. A strong warranty can give you confidence that the products meet Australian standards, that they have been properly tested, and that the installation process is of the highest standard.

A good warranty should cover the products for a long period of time, not just a few years. You should be able to make a claim without being penalised, and it should cover all parts, not just the main material.

What a Quality Security Screen Warranty Should Include

Here are the top 3 features that a security screen warranty should include.

1 – Covers fabrication faults as well as material defects.

Prowler Proof security screens and doors offer enhanced security because they feature fully welded, reinforced frames rather than the traditional screw or rivet-based systems used in many screens. As they are made to the highest standards, Prowler Proof security screen warranties cover fabrication faults.

2 – Full replacement, not just a quick fix.

Many manufacturers only offer to repair screens, not replace them. But not Prowler Proof. They offer a 10-year full replacement warranty that covers all moving parts like locks, hinges and rollers.

3 – No confusing exclusions or fine print.

Prowler Proof offers a 10-year full replacement guarantee across the entire range of security screen doors and windows, with no exceptions.

Key Benefits of a Strong Warranty Backed by a Trusted Brand

At East Coast Security Screens, we only offer our customers Prowler Proof products to protect their houses because they are the best. Don’t trust our word, just look at their warranty benefits that go above and beyond what other brands offer.

With a Prowler Proof warranty you get:

Transferable ownership. All of the products feature a unique identifier, so even if you have bought a home with Prowler Proof security screens, you can make a warranty claim without the original invoice.
Automatic registration. It’s often the case that the onus is on the homeowner to register when they make a purchase to make a warranty claim sometime in the future. But with Prowler Proof, security screens are automatically registered, so you don’t have to do a thing.
It won’t cost you to claim. Prowler Proof won’t charge you a thing if you need to make a claim, and as an authorised dealer, even our time is covered. In the rare event that something does go wrong, you won’t be out of pocket.
No rigid maintenance requirements. Prowler Proof products are designed to be durable, so you don’t need to worry about maintaining them with specific cleaning products to keep your warranty intact.
Support even if the dealer is gone. If your dealer moves on or goes out of business, Prowler Proof warranty still applies.

What to Watch Out for in Lesser Warranties

You don’t want to have your own sliding doors moment, where you are left out of pocket or with inadequate security because you didn’t bother to read the fine print. Here are some clauses you should be aware of.

Narrow coverage. For example, the warranty only covers the mesh, not locks or frames.
No protection if specific requirements are not met, such as not using specific cleaning products.
Charges to inspect or replace faults.
A warranty that’s void without the original purchase receipt.

Real Problems a Good Warranty Helps You Avoid

In coastal environments, humid air can cause corrosion in just a few weeks. Security screens are only as strong as the sum of their parts and therefore, those that have components like locks, hinges, screws or rivets made of inferior materials don’t stand a chance.

Another climate concern that can occur with security screen doors and windows is faded mesh or peeling powder coating due to UV exposure. A product that comes with a long warranty indicates that the doors and windows are made to high standards and won’t quickly deteriorate when exposed to normal environmental conditions.

Other common problems with security doors that can occur over time due to general wear and tear include misalignment and lock failure. By choosing a brand that not only guarantees the life of the door’s main materials but also its components, you can ensure small problems don’t become big ones.

Questions to Ask Before You Buy

Sometimes with security screens, you get what you pay for. If you find a product with a good price, always check the warranty because it’s a reflection of the quality of the product. A 1-year warranty shows that the maker doesn’t believe the quality of their product will see it last much longer than that.

You should always read the fine print. Does the warranty guarantee the product will be replaced or only repaired? What components are covered by the warranty? Is it just the mesh or are moving parts, frames and coatings also covered?

Also, be sure to ask if you need to register the warranty and if there’s a fee to make a claim. What happens if your dealer moves or goes out of business? Is the product still covered by the manufacturer? Finally, does the warranty cover installation faults, or does your dealer offer a quality service guarantee?

A Warranty Is Your Safety Net, Make Sure It’s Strong!

Security screens are a cost-effective way to secure your house and keep your family protected. However, a strong warranty is the only way to get peace of mind that the product is durable and will truly improve your home’s safety and security.

At East Coast Security Screens, we know that Prowler Proof products offer enhanced safety and security in the long run. Because it’s our reputation on the line, we put our trust in Prowler Proof, and so can you.

From sliding security doors to fixed windows, call East Coast Security Screens on 0407 147 393 to have Prowler Proof’s superior security solutions fitted at your home today.